Returns & Cancellation

RETURNS & CANCELLATION POLICY Last updated: 02 September 2026 This Policy applies to goods purchased directly from HDD Heroes through www.hddheroes.com. It should be read together with our Delivery Policy. 1. Seller HDDHEROES S.R.L. Strada Unirii nr. 37 Băicoi, Prahova, Romania CUI: 55168207 VAT No.: RO55168207 Trade Registry No.: J2026043632002 Email: info@hddheroes.com info@hddheroes.com 2. Right of Withdrawal (14-Day Cooling-Off Period) Where Romanian or European Union consumer law provides a statutory right of withdrawal, you may withdraw from an eligible distance purchase within 14 calendar days of receiving the goods, without giving any reason. To exercise this right, notify HDD Heroes within that 14-day period (see Section 7, "Starting a Return"). 3. Custom-Made, Personalized and Unique Products In accordance with OUG 34/2014 (implementing the EU Consumer Rights Directive), the standard 14-day change-of-mind withdrawal and return right does not apply to goods made to a customer's specifications or clearly personalized. This includes products: specially manufactured for a particular customer; printed with a customer's logo or branding; produced using artwork supplied or approved by the customer; made in unique sizes or configurations; personalized with names, text or images; or otherwise specially created for a particular customer's order. These products cannot normally be returned, exchanged or refunded simply because the customer changes their mind. Once production, manufacturing, printing or personalization has started, cancellation may no longer be possible. The customer is responsible for checking and approving all specifications, designs, spelling, dimensions, colours and artwork before production begins. This restriction does not apply where the product is defective, damaged, incorrectly manufactured, materially different from the agreed specification, or otherwise legally non-conforming — mandatory legal rights remain unaffected in those cases. 4. Returning Standard (Non-Personalized) Products Following a valid withdrawal notification for an eligible standard product, the goods must be returned within 14 days of the date you received them. You may inspect the goods only as reasonably necessary to determine their nature, characteristics and functioning — you may be responsible for any reduction in value resulting from handling beyond what is necessary. If you would prefer a replacement (the same product) instead of a refund, we will send a new one if it's in stock; if it is no longer in stock, we may offer a similar product if you agree. Replacement shipments within Europe take around 4–6 working days. 5. Return Shipping Costs For a normal change-of-mind return (within the 14-day period), the direct cost of returning the goods is normally the customer's responsibility, where permitted by law. Where goods are faulty, incorrect, damaged or otherwise legally non-conforming, return costs will be handled according to applicable consumer law (i.e. at our cost). 6. Refunds Where you validly exercise your right of withdrawal, HDD Heroes will process the required refund within the period prescribed by law. If you selected a more expensive delivery method than our standard option, we may limit reimbursement of the delivery charge to the cost of the least expensive standard delivery option, where permitted by law. We may withhold reimbursement until the returned goods have been received, or until you have supplied appropriate evidence of return, where legally permitted. 7. Faulty, Damaged or Incorrect Goods If you receive a product that is damaged, defective, incorrect, or otherwise non-conforming, please contact us as soon as reasonably possible with: your name; order number; description of the issue; and photographs where appropriate. Mandatory consumer rights (including the legal conformity guarantee) remain unaffected by anything in this Policy. 8. Giveaway Prizes Products supplied free of charge as competition or giveaway prizes are not consumer purchases, so the standard change-of-mind return rights above do not apply to prizes in the same way. Where a prize arrives materially damaged or incorrect, please contact us and we will reasonably attempt to resolve the issue. 9. Starting a Return To start a return or report an issue, contact: info@hddheroes.com or info@hddheroes.com Please include your name, order number, and the reason for contacting us. Please do not send goods back until we have provided return instructions. 10. Changes to This Policy HDD Heroes may update this Policy where our products, returns process or legal requirements change. 11. Governing Law This Policy is governed by the laws of Romania, together with applicable mandatory European Union consumer protections.